SHIPPING & HANDLING — DUE DILIGENCE AND CARE
Olive & Peach is currently a two-person team. We process, pick, pack and dispatch your orders with absolute care and diligence. We have always practised good hand hygiene and whilst we aim to pack orders in cardboard and paper, we also use biodegradable plastic bags. This is especially useful during this period of COVID-19 pandemic should you wish to wipe down and disinfect the surface of your parcels on arrival. Furthermore, and due to COVID-19 and until further notice, our Next Day Delivery and UK First Class service will not be available. While we aim to ship worldwide, there are significant delays to a number of countries due to lack of available transport links. Consequently, and based on advice by Royal Mail, postal operations to certain countries are currently suspended We nevertheless appreciate your continued custom and patronage of small businesses.
SHIPPING, COST AND HOW LONG IT TAKES
We ship your parcels with Royal Mail and Parcelforce Worldwide. You have the opportunity to choose your preferred method of delivery when you place your order with us online. Packaging: In order to ensure your satisfaction which is of utmost importance to us, every order is lovingly and carefully hand-picked and packed using good quality tissue paper, cardboard boxes and or biodegradable plastic bags. We want your orders to arrive in good time which is why we will dispatch within 24 hours Monday to Friday unless otherwise stated below.
CLICK AND COLLECT: Currently unavailableOUR SHIPPING COSTS
Our standard shipping costs are flat rate as listed below:
UK STANDARD DELIVERY
Orders under £50 or Royal Mail Second Class (untracked) – £3.79 (2-3 business days from dispatch)
o Royal Mail First Class (untracked) – £4.99 (2–3 business days from dispatch)
Orders of £70 or more o Royal Mail Second Class (untracked) – FREE (2–3 business days from dispatch)
If you wish for your item to be tracked, this must be specifically stipulated in the shipping method that has been chosen. Should you require tracking, insurance, or a faster delivery service, please contact us before placing an order, as it will incur an additional charge. It will be assumed that your items have been delivered with no problems if we do not hear from you within 5 days.
UK NEXT DAY DELIVERY
All Next day delivery services (UK) are calculated by weight. You will be presented with this option during check out. Next day delivery is tracked.
INTERNATIONAL SHIPPING
Europe £15.99 (5-10 working days)
International Tracked & Signed – £14.77 (3-5 working days from dispatch)
Rest of the world £17.95 (7 – 14 working days)
Free delivery for purchases over £150 (5 – 14 working days)
*Please note that we rely on couriers to provide these services and times are estimates only, we do not offer free return policy unless agreed upon by us.
All orders are packed in 100% recyclable packaging. We will use
cardboard boxes, eco- friendly brown tape, paper labels, bio
degradable peanuts, shredded filler paper and tissue paper.
World Zone 1
World Zone 1 generally covers countries in North America, South America, Africa, the Middle East, the Far East and South East Asia.
o International Tracked & Signed – £21.27 (5-7 working days from dispatch)
World Zone 2
World Zone 2 covers all countries, not defined as being in Europe or World Zone 1
o International Tracked & Signed – £22.95 (5-7 working days from dispatch)
Items are only tracked if stipulated in the shipping method you choose.
All Standard and international delivery times may experience delays of up to 48 hours during busy times such as Back to School, Sale, Black Friday Event and Christmas. During these unprecedented times, we will do our utmost to maintain our standard delivery times.
Olive & Peach Ltd will not be responsible for delivery delays due to unforeseen circumstances outside our reasonable control such as delays due to severe weather, natural disasters or strikes.
PARCEL LOST?
If you believe that your parcel has been lost, please go to our ‘Contact us’ page to fill out the form. We will follow the Royal Mail and Parcelforce compensation policies. If we are able to get compensation for your missing order we will pass on a full refund. However, sadly we are unable to take responsibility for lost deliveries.
Olive & Peach Ltd
71- 75, Shelton Street
Covent Garden, London
WC2H 9JQ
United Kingdom
Mobile: 02034887399
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