Frequently asked questions
Our Registered office is located in Covent Gardens , London, see below for our full address.
At present we do not offer international shipping and cannot accept credit cards from outside of the UK and Europe.
Olive & Peach accepts Visa, MasterCard, as well as payment via PayPal.
For standard shipping, you should receive your order within 4-5 business days. See our Shipping and Returns Page for more information.
We know you can’t wait to receive your order, which is why we will surely notify you when your order ships via email.
We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders.
We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods (in their original packaging) back to us and make a new purchase for the item or items you want through our site.
Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via phone, email, or our contact us page, so that they can work to get you your goods as soon as possible.
Phone support is available Monday-Friday from 09:00 hrs – 17:00 hrs.
· Acrylic knit: Most acrylic knit garments can be machine-washed. Read the label and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat.
· Cashmere: Check the care label before laundering cashmere. To hand-wash, use a mild detergent or shampoo. Gently squeeze the water through the garment, then rinse until the water runs clear. Do not wring or twist. Squeeze out excess water. Lay flat on a towel to dry, away from sunlight or heat.
· Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt.
· Cotton blend: Dry cotton-blend garments using your dryer’s permanent-press or low-heat cycle and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a professionally laundered look.
· Denim: Denim should be washed with cold or warm water, inside out. If washing denim that is mixed with synthetic fabrics, always follow care directions for the more delicate fabric with which the denim is mixed. Hang denim to dry and iron on high heat.
· Flannel: Flannel can be washed in cold or warm water. However, if your flannel is derive from wool, even if its washable wool, avoid the dryer completely since it can dry out the fibers. For non-washable wool flannel avoid laundering it at home and take it to the dry cleaners.
· Nylon: Machine-wash nylon garments in warm water. Use a low-temperature setting when tumble-drying and include a dryer sheet to reduce static electricity. Use a warm iron to press, if necessary.
· Polyester: Read the label. Usually polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended. Touch up with a cool – never hot – iron, if necessary.
· Rayon: Make sure to read the care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When hand-washing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the garment. Pressing cloths can be purchased or use something as simple as a piece of white cotton fabric.
· Spandex: Use warm water when hand- or machine-washing items made with spandex. Line-dry or use a low temperature setting when machine-drying to preserve the elasticity of the garment.
· Wool knit: Typically, wool knits need to be dry-cleaned, but check the label. If hand-washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry flat.
· Wool (lined): Lined garments generally look best when professionally dry-cleaned once a season. Between dry cleanings, remove surface soil with a brush or damp cloth. Refresh the item by hanging it from a padded hanger in a steamy bathroom; moisture will help garment shed wrinkles. When touching up with an iron, use steam in an up-and-down motion (rather than sliding the iron along the fabric).
Yes, however, if you do not wish to open an account with Olive & Peach you can still opt to use the ‘Guest Checkout’ option when placing your order. However, opening an account with us means that you will have priority access to all the insider information, including regular newsletters with exclusive offers and discounts.
You will be charged once your online order has been finalised. If you have a discount code, enter it in the field marked ‘discount code’ before you proceed to the checkout. Your account will only be debited once your order has been validated. In the unlikely event that we are unable to fulfil your order we will contact you immediately to notify you of any problems, and if necessary, arrange a suitable replacement or cancel the item from your order.
Learn more on our Terms & Conditions page.
We ship mainly all over UK and Europe and around the world however, due to the current COVID- 19 Pandemic, there are some changes to shipping and costs.
Please visit our shipping and postage page for a full breakdown of shipping cost.